Supervising others can be a tough job.
Between managing your own time and projects, helping your team members solve
problems and complete tasks, and helping other supervisors, your day can fill
up before you know it.
The Supervising
Others workshop will help supervisors become more
efficient and proficient, with information on delegating, managing time,
setting goals and expectations (for themselves and others), providing
feedback, resolving conflict, and administering
discipline.
Supervising
Others:
Module One: Getting Started
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and
Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
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Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
Module Ten: Tips for Special Situations
- What to Do If You've Been Promoted from within the
Team
- What to Do If You're Leading a Brand New
Team
- What to Do if You're Taking on an Established
Team
Module Eleven: A Survival Guide for the New
Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
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