Course Overview:
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
- You met someone important and had no idea what to say or do?
- You spilled soup all over yourself at an important business event?
- You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
Course Objectives:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the meaning of colors in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Course Outline:
Module One: Getting Started- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
Module Two: Understanding Etiquette - Etiquette Defined
- The Importance of Business Etiquette
Module Three: Networking for Success - Creating an Effective Introduction
- Making a Great First Impression
- Minimizing Nervousness
- Using Business Cards Effectively
- Remembering Names
Module Four: The Meet and Greet - The Three-Step Process
- The Four Levels of Conversation
Module Five: The Dining in Style - Understanding Your Place Setting
- Using Your Napkin
- Eating Your Meal
- Sticky Situations and Possible Solutions
Module Six: Eating Out - Ordering in a Restaurant
- About Alcoholic Beverages
- Paying the Bill
- Tipping
| | Module Seven: Business Email Etiquette- Addressing Your Message
- Grammar and Acronyms
- Top 5 Technology Tips
Module Eight: Telephone Etiquette - Developing an Appropriate Greeting
- Dealing with Voicemail
- Cell phone Do’s and Don’ts
Module Nine: The Written Letter - Thank You Notes
- Formal Letters
- Informal Letters
Module Ten: Dressing for Success - The Meaning of Colors
- Interpreting Common Dress Codes
- Deciding What to Wear
Module Eleven: International Etiquette - General Rules
- Important Points
- Preparation Tips
Module Twelve: Wrapping Up - Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
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