Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.
Workshop Objectives:
- Discuss how soft skills are important to success in the workplace
- Understand the 10 key soft skills everyone should have
- Use soft skills to relate more effectively to others in the workplace
- Understand how to use soft skills to communicate, problem-solve, and resolve conflict
- Apply soft skills to specific situations
Course Outline:
Module One: Getting Started
- Housekeeping Items
- Pre-Assignment Review
- Workshop Objectives
- The Parking Lot
- Action Plan
Module Two: What are Soft Skills?
- Definition of Soft Skills
- Empathy and the Emotional Intelligence Quotient
- Professionalism
- Learned vs. Inborn Traits
- Case Study
- Module Two: Review Questions
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Module Five: Soft Skill 3: Problem Solving
- Define the Problem
- Generate Alternative Solutions
- Evaluate the Plans
- Implementation and Re-evaluation
- Case Study
- Module Five: Review Questions
Module Six: Soft Skill 4: Time Management
- The Art of Scheduling
- Prioritizing
- Managing Distractions
- The Multitasking Myth
- Case Study
- Module Six: Review Questions
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Module Nine: Soft Skill 8: Self-Confidence
- Confident Traits
- Self-Questionnaire
- Surefire Confidence Building Tactics
- Build Up Others
- Case Study
- Module Nine: Review Questions
Module Ten: Soft Skill 9: Ability to Learn From Criticism
- Wow, You Mean I”m Not Perfect?
- Listen With An Open Mind
- Analyze and Learn
- Clear the Air and Don”t Hold Any Grudges
- Case Study
- Module Ten: Review Questions
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